Client privacy, confidentiality, and copyright protected
No confidential client information will be forwarded, disclosed, or sold to any third party – other than to trusted partners to enable them to complete the client’s work. Exceptions only apply for extreme circumstances under legal obligation or for protection of others’ rights or safety.
Any intellectual property or copyrighted information given to us will be used solely for the client’s work and remains their property.
Timely supply of information from client
In order to meet work completion deadlines, the client must provide all data and information in the requested timeframe.
Quoted fees cover:
- Initial phone or video consultation
- Up to 3 drafts before final (4th) edition is produced
Quoted fees don’t cover:
- In-person meetings, other than in the Wellington region for jobs over $2,000
- Changes to the original brief/ scope (i.e. client’s change of mind down the track)
- Amendments requested after final edition
Invoices will generally be sent around the beginning of the month with payment due on the 20th of the month, but may be sent mid-month for payment at month end. Payment is receivable by direct credit, PayPal (4% fee added), or credit card (5% fee added).
New clients are usually charged a deposit of 30% for the first job, with the remainder payable on completion. A progress payment may be required part way through a project for large or high-risk jobs.
For subsequent jobs, a deposit is not normally required, but just full payment on completion.
Unless special arrangements are made, fees more than 3 months overdue may be handed over to credit recovery agencies with penalty fees payable by the client.
Jobs that are cancelled or abandoned by clients for their own reasons (unrelated to Spectra) will be charged pro-rata for work already done up till the point of cancellation.
Refund/ waiver of fees
As per our commitment, any work done that is not acceptable to the client, after every effort has been made to remedy any problems, will have fees waived or refunded.
No liability for factual accuracy of content
Spectra will not be held responsible for factual errors in written content such as product features, dates, or other details, as the client has final responsibility to check these and request any corrections necessary.